About Me 🙋🏽
|
(Ah-kah-shh) — not "A-cash." It means sky🌌, appropriate, since I prefer to fix things before they hit the ground.
I'm a Business Analyst who sees the flaw in the system before it breaks. I turn chaos into clean logic, fuzzy requests into sharp requirements, and raw data into something you'll actually want to present to leadership.
I've built fraud detection models, automated risk reports, and optimized decision engines that improve accuracy (and sleep schedules).
From whiteboard to rollout, I've worked closely with both developers and stakeholders to turn ideas into working solutions.
📍 Toronto-based | 🏢 Hybrid or On-Site Ready | ✅ Stakeholder-approved
Technical Skills 🖥️
These are my self-rated skill levels — based on how often, how confidently, and how creatively I've used each tool in real-world projects.
SQL
Power BI
Python
Excel
PowerShell
HTML/CSS
Jira
Confluence
REST API
Postman
Currently Learning
Tableau
R
Project Highlights ⤵️
I wear more than one hat — click each tab to see where I’ve added value.
Business & Data Analysis
✅ Platform Migration & Funding Method Transition (Interac → Direct Deposit)
- Led the end-to-end migration of customers from Interac-based funding to a Direct Deposit cashless disbursement model. Coordinated with Store Ops, QA, Engineering, and Compliance to ensure accurate customer setup, verification, and zero-downtime rollout.
- ➡️ Successfully migrated thousands of customer profiles with minimal disruption, improving settlement accuracy and reducing manual cash-handling issues.
✅ Digital Disbursement Platform Enhancement & Customer Onboarding
- Delivered requirements, user flows, and functional specs for cash management improvements across digital and in-store channels. Conducted extensive UAT on deposit workflows, routing logic, ACH/e-transfer integrations, and account-linking features.
- ➡️ Supported onboarding for hundreds of end users, resolving migration issues quickly and achieving smooth adoption of new digital payment workflows.
✅ Web Portal Enhancements – Payment Logic & Account Configuration
- Streamlined loan repayment workflows and helped transition users to enhanced modules with updated interest-rate and payment logic. Ensured accurate configuration of banking profiles during migration and validated payment triggers end-to-end.
- ➡️ Reduced setup errors across retail stores and improved overall payment flow reliability.
Risk and Compliance
✅ Fraud Rule Development – Preventive Risk Analytics
- Analyzed teller transactions and behavioral data using SQL to identify suspicious activity across various fraud types (identity manipulation, collusion, repeated refunds, etc.). Partnered with stakeholders to write 15+ logic-driven fraud rules integrated into the POS and decision engine.
- ➡️ Reduced fraudulent transaction volume by 25% and established early warning alerts for recurring high-risk behaviors.
✅ Insider Risk Reporting – Leadership Dashboards
- Built monthly dashboards in Power BI to monitor insider threat cases, policy violations, and code-of-conduct breaches. Pulled raw case data using SQL, defined KPIs (e.g., Avg Resolution Days, % On-Time Closures), and added commentary for executive presentations.
- ➡️ Enabled faster response to open investigations and drove SOP changes in high-volume case types like Sales Practice and Conflict of Interest.
✅ Flinks API Integration – Secondary Bank Verification
- Evaluated and integrated Flinks as a secondary bank verification provider to reduce verification drop-offs. Conducted API validation using Postman, reviewed failed handoffs, and tested customer workflows across the core platform.
- ➡️ Improved customer onboarding success rate by 18% and reduced manual escalation cases.
✅ SOP & Escalation Insights – Targeted Process Improvements
- Analyzed case resolution delays using historical data and KPI dashboards. Identified long bottlenecks in Sales Practice and Conflict of Interest cases, leading to SOP refinements and updated escalation training.
- ➡️ Cut average case resolution time by 20+ days in key categories.
🛠️ Tools & Tech: Power BI, SQL, Excel, Postman, Internal CRM Logs
Development & Testing
✅ QA Testing & Regression Management
- Worked alongside QA engineers to plan and execute regression test cases for POS features, lending logic changes, and fraud rule deployments. Logged bugs in Jira, tracked release timelines, and created checklists to ensure consistent test coverage.
- ➡️ Reduced release time for major POS updates by 30% and minimized post-production rollbacks.
✅ UAT Ownership & Sprint Testing
- Drafted acceptance criteria and user scenarios, participated in daily standups and retros, and drove UAT cycles in collaboration with stakeholders. Used Excel to monitor test pass rates and manage defect resolution priorities.
- ➡️ Ensured smooth delivery across 15+ sprint releases with minimal blocker issues at launch.
✅ API Testing (Flinks, Verification Services)
- Executed test requests in Postman to verify third-party service endpoints, validate data payloads, and handle error scenarios. Documented test results and escalated inconsistencies to developers for patching.
- ➡️ Enabled seamless integration of bank verification APIs with zero post-launch disruption.
✅ Data Cleanup & Report Validation
- Performed structured data audits using SQL to validate critical metrics powering fraud models and executive dashboards. Identified and corrected nulls, duplicates, and data mismatches before final deployment.
- ➡️ Maintained data integrity across internal reporting pipelines and decision engines.
🛠️ Tools & Tech: Jira, SQL, Excel, Postman, QA Scripts, UAT Playbooks
Let's Talk 📲
Impressed? Let's keep the conversation going.